Please do not return any item directly to us unless advised to do so by an agent.Ĭlick here to learn more about the program. Once submitted a warranty agent will review your request and contact you with further instructions in the next 2 business days. If you are an authorized Shimano dealer, please contact Customer Service at Canadian claims, please see “How to Make a Claim (CANADA)” Please note that this process is for U.S.A. You can also utilize the Team SHIMANO U.S.A. If the product in question is on a new bicycle and within the warranty period provided by the bicycle manufacturer, then contact the bicycle manufacturer or the business that sold you the bicycle. PLEASE NOTE: All battery-related issues must be handled through your local Team SHIMANO dealer. The quickest process is to visit your local Team SHIMANO dealer with the product in question and your original dated receipt. Team SHIMANO dealers have access to an expedited warranty evaluation process which could provide you with a replacement significantly quicker than submitting the item directly to us.
#CHECK SURFACE PRO WARRANTY STATUS FREE#
PRO warrants that PRO branded handlebars, stems, and seat posts from the model year 2017 and onwards will be free from defects in materials and workmanship under normal conditions and reasonable use for 10 years from the date of original purchase. Warrants that the PRO products are free from defects in materials and workmanship under normal conditions and reasonable use for two years from the date of original retail purchase.
Warrants to the original owner that the LAZER product for which they received this warranty, is free from a defect in material and workmanship for a period of one year from the date of purchase. SHIMANO footwear, soft goods, and wheels are warranted for one year. Warrants to the original owner that the SHIMANO bicycle division product, including STEPS drivetrains, for which they received this warranty, is free from a defect in material and workmanship for a period of two years, and their DURA-ACE and XTR components are covered for a period of three years from the date of original purchase. Shimano Bicycle Division Limited Warranty
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